Module · FREE
Tickets & Support
Run a full support workflow inside Discord. Members open tickets via slash command or button panel, your staff claims and resolves them, HTML transcripts get archived automatically. Open ticket cap depends on your plan ( see limits).
What you can do
Multiple categories
Different ticket types (Support, Bug, Sales, …) — each with its own staff role and channel.
Custom form fields
Up to 5 fields per category (FREE: 2 ; STARTER: 3 ; PRO: 4 ; GROWTH+: 5). Stored as JSON.
Button panels
Post a multi-button embed where members click to open a specific category.
Transcripts
Closed tickets generate an HTML transcript via /ticket transcript.
Claim / Reassign / Transfer
/ticket claim takes ownership ; /ticket reassign hands it off ; /ticket transfer moves to another category.
Ticket Analytics
Aggregated metrics (response time + resolution) via GET /api/bots/:botId/tickets/analytics.
Setup (3 steps)
- 1. Open the dashboard. Go to
/dashboard/[guildId]/tickets-configon your bot. - 2. Create a category. Pick a name + emoji, choose the staff role and the parent channel. Add up to 5 form fields (the answers become the ticket's opening message).
- 3. Post a panel. Run
/ticket panelin the channel where you want the button. Members click a button → ticket opens. Or they can run/ticket createdirectly.
Slash commands
13 /ticket subcommands + related commands, extracted from apps/bot-engine/src/bot/commands/ticket/ticket-execute.js :
/ticket create—Create a new ticket — picks a category./ticket close—Close the active ticket → transcript generated automatically./ticket claim—Assign the active ticket to the calling staff member./ticket reassign—Reassign this ticket to another staff member./ticket transfer—Move this ticket to another category./ticket add—Add a user to the current ticket channel./ticket remove—Remove a user from the current ticket channel./ticket rename—Rename the current ticket channel./ticket transcript—Generate an HTML transcript of the current ticket./ticket summary—AI-generated summary of the ticket conversation./ticket blacklist—Block (or unblock) a user from creating tickets./ticket config—Show the current ticket system configuration./ticket panel—Admin — post a multi-category button panel./feedback submit—Leave a 1-5★ review (often used after a ticket closes)./suggest submit—Submit a suggestion (routed to your configured channel).Per-plan limits
| Limit | Free | Stream Hub | Creator | Network | Studio |
|---|---|---|---|---|---|
| Open tickets at once | 10 | 30 | 60 | 100 | Unlimited |
| Tickets / month | 50 | 500 | 1 200 | 2 500 | Unlimited |
| Categories | 3 | 8 | 12 | 15 | Unlimited |
| Form fields per category | 2 | 3 | 4 | 5 | 5 |
| Transcripts kept | 5 | 50 | 150 | Unlimited | Unlimited |